Our
Terms and Conditions

Payments 

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Payment, unless specified, is made at time of booking. Payments are made via the payment option on my webpage and instagram app, via host Cliniko.

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If you require an alternative payment method please contact me.​

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Payments are non-refundable or transferable. I will however offer a refund in the event that I can fill your place eg: if you leave the course early or are unable to attend the full course, so please ask. 

Unless personally discussed with me in specific pre arranged circumstances. In these pre arranged set circumstances no more than 2 sessions will be carried over to the following term.​

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In the event of a class or session being cancelled by myself, I aim to provide an additional class or session free of charge at a later date or an opportunity to transfer to another class. Where this is not possible a refund may be offered.

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Confidentiality 

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Sara Mahamdallie Physiotherapy will hold all personal details relating to you under strict confidentiality, and will not share this information with anyone else as per GDPR guidelines.

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Occasionally photographs taken during a class may be used for marketing purposes. Please advise us if you do not wish for your photograph (and babies photograph) to be used in this way. There is a tick box on your health screening form.

 

Health & Safety 

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For classes, you will be asked to complete a short health screening questionnaire prior to ensure that the class is safe for you to participate and suitable to your needs. It is your responsibility to keep me informed of any changes to your pregnancy or health. The pregnancy classes are suitable for all "low risk" pregnancies. If unsure please consult your midwife/GP or consultant.

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Health screening forms should be completed online at least 24 hours prior to your first class. Please note: there are some conditions which make exercise unsuitable in which case you will not be allowed to participate. In some cases I may refer you back to your GP or midwife for advice and clearance to exercise. If you fail to complete the form prior to attending your first class, no refunds will be offered.

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You are advised to not attend class if feeling unwell, have a temperature, exhausted, experiencing braxton hicks contractions (if pregnant) or if there are any changes to the health of your pregnancy without first speaking to your G.P/midwife. No refund will be offered but upon request you may be able to transfer to a later class, subject to the discretion of Sara Mahamdallie Physiotherapy.       

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Chaperones    ​

Should you wish to bring a chaperone to your appointment, we welcome them warmly in clinic. However, this is a gentle reminder we do not allow immediate family members or partners to chaperone during your visits. This decision is not taken lightly and is to protect those who are vulnerable. We do not provide chaperones in clinic, but are happy to provide details of private, professional chaperones prior to your appointment (please contact the chaperone themselves to discuss payment).

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Children

At present, we do not treat children, or those under the age of 18. This is inline with our insurance policies.